By choosing Green & You to provide a service or a product, you accept our Terms and Conditions.
Please familiarize yourself with our latest terms and conditions. These terms and conditions may be updated from time to time – you can find the latest version on our website. The latest version of the terms and conditions will be deemed the only valid terms and conditions and will be applicable to all Green & You customers and will be applied retro-actively.
Quotes are valid for a period of 7 days and are subject to suppliers’ price fluctuations.
To secure prices as on a quote – a 70% deposit must be paid before/on the 7th day and proof of payment sent to your Sales Advisor.
If the client cancels an order after the deposit has been paid, a 15% handling fee (15% of the total sales value) will be charged.
In the case of limited stock items or promotions, there will be a ‘first paid’ policy. The client that pays his/her deposit first will secure the item(s).
Please note – we cannot guarantee products or prices. If this is the case, your Green & You Sales Advisor will notify you and quote you on alternative products.
If a new generator is added to the installation, an additional quote and assessment will be done. If you have an existing generator, your generator electrician will be responsible for any generator-related issues, or Green & You can assist with this at an additional cost.
In the case of ground mounts, Green & You can only provide a final quote upon inspection of the site and reception of a soil sample analysis provided by the client.
To provide fast and efficient service to all our clients, fault logging done by clients will be prioritised according to a Severity scale of 1 – 4. For issues not related to your Green & You system (for example, but not limited to, Eskom grid faults, Wifi password or service provider changes, or issues after other service providers have done work on your DB board or system), Green & You can be of assistance and a call-out fee will be billed.
Your Green & You installation is deemed 100% functioning 2 weeks after commissioning. The 2 week window period can be used to optimise settings etc. Any setting changes, system design changes, additional work/changes requested or call-outs after the 2 week period will result in a call-out fee, except if the client subscribes to a Green & You maintenance plan that covers the call-out.
We recommend an annual maintenance service for solar and back-up installations, as it is best practice to get a professional check-up on a solar system every 6 to 12 months.
(In the same way that any motor vehicle requires regular maintenance to prevent future problems.)
This can help to maintain it safely and ensure warranty compliance. We offer standard and more extensive packages to assist our clients with this.
Product(s) Warranty registration
● Register your product warranties as soon as possible – this is your responsibility as the owner of the products. You can find instructions on the product/box using a website link or QR code.
● Keep the packaging for warranty purposes, this is standard in most industries. You can flat-pack the boxes to save space. Should you, for any reason whatsoever need to send in your product(s) for a warranty repair or assessment – the item will need to be sent in with its packaging.
● Should you, for any reason whatsoever need to send in your product(s) for a warranty repair or assessment – the courier charge to send and collect your product(s) will be for your account (same as with returning items to most retail stores, etc). Green & You will, however, facilitate the process for you, liaising
with the supplier, acquiring the correct documentation, and making sure the right process is followed.
● With Victron products, you can purchase an extended warranty up to 1 year before the expiry of the original warranty. Your G&Y Sales Advisor can assist with this.
● Full payment of your system is due directly after installation.
Warranty Claims
● The product warranty is carried by the product manufacturer, not by Green & You. Warranty terms are product-specific, please refer to your product’s specific warranty information.
● Green & You assist our clients by facilitating warranty claims. This will be done by firstly troubleshooting, liaising with the supplier and/or applicable technicians, arranging the correct removal of the product at a cost (labour fee) for the client’s account, and assisting the client in sending in the product for warranty claim review.
● Courier charges incurred with the warranty claim – will be for the client’s account.
● If a component requires evaluation, repair or replacement under warranty, this process may result in system downtime. We strive to minimize downtime, but please be aware that we are not responsible
for providing 24/7 energy supply. The warranty time required for repairs or replacements are
per the manufacturer’s terms and conditions. The warranty is not a no-downtime guarantee.
Should the client wish to avoid any downtime, additional costs may be involved for expedited services or temporary replacements (availability dependent).
● Warranty terms and conditions are different for every manufacturer and/or brand and/or supplier – please familiarize yourself with the warranty-specific information relating to your product(s).
● If a product is not covered under warranty due to (including but not limited to) acts of nature, customer error/breakage/damage or anything not covered under warranty – the manufacturer may, if possible to repair the item, send a quote for repairs, which will be for the owner of the item’s (the client’s) account. ● Regular servicing is crucial for system efficiency, safety, and longevity (recommended annually).
Warranty Exclusions:
Configurations & Settings
● Green & You will set the configuration of your system on the optimal settings for our specific solution. Tweaks and optimizations within the first (1) week of completed installation will be free of charge.
● Changing of system settings after the first week will incur a call-out fee.
● Please do not change settings or configurations on your system. Even though you as the client have access to your settings via the APP for your inverter, please do not change the settings. If you or anyone else changes your settings and need our assistance to correct any issues on your system – a call-out fee
will be charged.
● Wifi- settings: G&Y will setup your system on your current wifi. If you change wifi passwords or wifi service providers, your system will not be linked anymore. Green & You can assist you to connect your wifi again, but a call-out fee will be charged.
Fault logging
● In order to provide fast and efficient service to all our clients, fault logging done by clients will be prioritised according to a Severity scale 1 – 4.
● Severity 1 (Urgent) – A problem that severely impacts your use of your backup power system, (such as total loss of power during load shedding). The situation halts your business or household operations and no workaround exists.
● Severity 2 (High) – A problem where the system is functioning but your battery life or supply of power is severely reduced. The situation is causing a high impact to portions of your household or business operations and no workaround exists.
● Severity 3 (Medium) – A problem that involves partial, non-critical loss of use of the system. There is a medium-to-low impact on your business or household, but your business or household continues to function and there is a workaround.
● Severity 4 (Low) – There is low-to-no impact on your business or household or the performance or functionality of your system and there is a workaround.
● For issues not related to your Green & You system (for example, but not limited to, Eskom grid faults, Wifi password or service provider changes, or issues after other service providers have done work on your DB board or system installing aircons, pumps etc), Green & You can be of assistance and a call-out fee will
be billed.
● Your Green & You installation is deemed 100% functioning 1 week after commissioning. The 1 week window period can be used to optimise settings etc. Any setting changes, system design changes, additional work/changes requested or call-outs after the 1 week period will result in a call-out fee,
except if the client subscribes to a Green & You maintenance plan that covers the call-out.
Generators
● If you have an existing generator that has been incorporated in your system, your generator electrician will be responsible for any generator related issues, or else Green & You can assist with this at an additional cost.